FREQUENTLY ASKED QUESTIONS

All the answers to the most common questions.

General Inquiries

Jacqueline Jacek is the world’s first Cocoanista; a fusion between a Fashionista & a Chocolatier. A Cocoanista applies the principles of haute couture in the creation of artisan chocolates. These principles include expression through shape & colour (and the additional dimension of flavour in chocolate), intricate construction, innovative technique and the use of the highest quality components to create truly exceptional works of art.

Yes. JACEK Chocolate Couture only sources chocolate from the best chocolate makers around the world (Valrhona & Cacao Barrywho are committed to empowering cacao farmers to improve their incomes, who are active in supporting industry programs that aim at eradicating abusive child labor, and who have ecological sustainability in mind.

We are particularly proud of having our own Bean-to-Bar Chocolate where we ethically source cocoa beans directly from the farmers and make our own chocolate. Check out our latest video from our visit to the farms and fermentation centre in the Dominican Republic and see for yourself the joyful journey of how we make chocolate from the bean to the bar at JACEK.

Donations & Fundraising

Donations

Due to the high volume of requests, we were unable to make any donations at this time.

Non-Profit Pricing

We are pleased to be able to offer preferential pricing on table favors for fundraising galas that will have 150 + guests. For more information on whether your event qualifies for the preferential pricing, please contact hello@jacekchocolate.com.

Yes!
To give back and support our amazing community, we have created a brand-new contactless program to support your fundraising activities in this new world. Check it out. 

Online Ordering & Delivery

We offer convenient in-store pick up (free) from our Sherwood Park store (406 Kaska Road).

Step 1: Upon checkout you will be able to choose from the available pick up dates and times.

Step 2: You’ll receive an Email from us that your order is ready. Once you receive the Email you are welcome to stop by to pick up your order any time during regular store hours regardless of the date and time slot you picked when you placed your order.

Due to the volume of orders we are receiving, we require 24 hours of lead time to complete your order. However, if we are able to complete your order earlier, you will receive an “Order Ready for Pick-up” email informing you that it is ready. Please keep an eye on your email inbox for this notification and keep in mind we cannot guarantee same day pick-up.

The Canmore boutique is a partner location located at and managed by Stonwaters. To place an order for pick up from Stonewaters, please reach out to their team at 403.609.4477 or place an order online at www.stonewaters.com.

If you are unable to select a certain pick up date (e.g. it is grey-ed out), this means that all the available time slots for this date have been filled. Please choose another date.

We are giving you access to our discounted business rates and we do not charge any handling fee.

The shipping rate is dependent on the shipping destination and the delivery speed (you have the choice between Standard, Express, and Overnight shipping services)
*Some products are very fragile and are only available for pick up. Please refer to the product description.

Enjoy free standard shipping your purchase of $125 or more (excl. destinations in NT, YT, NU, NL, PE, NS, NB).

By completing your order you acknowledge that once a package leaves our facility in Sherwood Park, we take no responsibility for any package delays as we have no control on potential delivery issues, including the chocolates being heat damaged.

COVID-19: FedEx and Canada Post are doing their best to continue operating as government restrictions and regulations allow, but they have temporarily suspended their money-back guarantee for late deliveries until further notice.

Free shipping is only available for orders over $125 (before tax) and is provided through the shipping provider of our choice. The free shipping offer is valid per order, meaning orders cannot be grouped to meet the free shipping amount.

If you currently have items adding up to $125 in your cart, the option of free shipping will be automatically available to you (it will be the default shipping method). You also have the option to choose the shipping method of your choice but by selecting those you are choosing to pay for shipping.

Free shipping is only available for specific provinces in Canada (excl. destinations in NT, YT, NU, NL, PE, NS, NB).

Only one address can be applied per order. If you would like to ship to multiple addresses, you will have to place an order for each address separately. If you are planning on shipping to 10 or more addresses, please reach out to sales@jacekchocolate.com.

At this time, you cannot edit your shipping address after you have placed your order.

Please keep your chocolate in a cool (16-18C), dry environment; away from heat and direct sunlight.

All pricing shown on our website does not include taxes. The tax will be calculated upon checkout and is dependent on the shipping address (if applicable), as determined by the CRAFor example, if your billing address is in Alberta, but you are sending an order through our online shop as a gift to someone in B.C., you will be charged 5% HST and 7% PST. 

Allergens

Yes, we do. Please have a look at our vegan chocolate product line in our Online Shop.

Our proudcts do not contain gluten in any of the recipes. That being said, we are not a certified gluten-free facility, so all of our nutritional information will contain the label “may contain gluten”.

A few of our products contain peanuts or tree nuts. Please click on the “Nutritional Info” panel on the product page to learn more about the allergens contained in each product.