We want to answer any questions you may have, from how to pronounce ‘JACEK’ to how we pick our beans. If you have a question that is not answered here, please email us at firstname.lastname@example.org
Jacqueline Jacek is the world’s first Cocoanista; a fusion between a Fashionista & a Chocolatier. A Cocoanista applies the principles of haute couture in the creation of artisan chocolates. These principles include expression through shape & colour (and the additional dimension of flavour in chocolate), intricate construction, innovative technique and the use of the highest quality components to create truly exceptional works of art.
Yes. JACEK Chocolate Couture only sources chocolate from the best chocolate makers around the world (Valrhona & Cacao Barry) who are committed to empowering cacao farmers to improve their incomes, who are active in supporting industry programs that aim at eradicating abusive child labor, and who have ecological sustainability in mind.
We are particularly proud of having our own Bean-to-Bar line where we ethically source cocoa beans directly from the farmers and make our own chocolate. Check out our latest video from our visit to the farms and fermentation centre in the Dominican Republic and see for yourself the joyful journey of how we make chocolate from the bean to the bar at JACEK.
At JACEK Chocolate Couture, we are committed to supporting our community as best we can by way of chocolate donations. However, as a small business, we cannot support every request that we receive based on the volume of requests that we receive every week. Our focus for donations is on causes that help children. We will accept requests for donations by email only to email@example.com. Due to the high volume of requests, we will only respond to those charities that we are able to support. If you do not hear from us within 2 weeks, we were unable to make a donation to your charity at this time.
JACEK Chocolate Couture is pleased to be able to offer preferential pricing on table favors for fundraising galas that will have 150 + guests. For more information on whether your event qualifies for the preferential pricing, please contact firstname.lastname@example.org.
To ensure freshness of our hand-crafted chocolates, we offer expedited shipping with Canada Post on all online orders (arrival time for Western Canada: approx. 3 business days; Other provinces: approx. 7 business days). Enjoy free shipping on your purchase of $125 or more. A flat rate shipping fee of $14 will be applied on purchases below $125 during online checkout. Please note that we do not ship on the weekend in order to avoid storage periods at the logistics centres.
WONDERING WHAT OUR SHIPPING BOXES LOOK LIKE?
We sent some treats to our friends from Flatter:Me Belts, here’s a little snippet of their experience:
Yes, we do. Please have a look at our vegan chocolate product line in our Online Shop.
We are making continuous effort of reducing the number of products that contain gluten. Most of our products do not contain gluten in the recipe and our kitchen team takes great care of cleaning the working surfaces and tools after using allergens.
That being said, we are not a certified gluten-free facility and there may be a risk of cross-contamination.