Frequently Asked Questions
We want to answer any questions you may have, from how to pronounce ‘JACEK’ to how we pick our beans. If you have a question that is not answered here, please email us at firstname.lastname@example.org
Jacqueline Jacek is the world’s first Cocoanista; a fusion between a Fashionista & a Chocolatier. A Cocoanista applies the principles of haute couture in the creation of artisan chocolates. These principles include expression through shape & colour (and the additional dimension of flavour in chocolate), intricate construction, innovative technique and the use of the highest quality components to create truly exceptional works of art.
Yes. JACEK Chocolate Couture only sources chocolate from the best chocolate makers around the world (Valrhona & Cacao Barry) who are committed to empowering cacao farmers to improve their incomes, who are active in supporting industry programs that aim at eradicating abusive child labor, and who have ecological sustainability in mind.
We are particularly proud of having our own Bean-to-Bar line where we ethically source cocoa beans directly from the farmers and make our own chocolate. Check out our latest video from our visit to the farms and fermentation centre in the Dominican Republic and see for yourself the joyful journey of how we make chocolate from the bean to the bar at JACEK.
At JACEK Chocolate Couture, we are committed to supporting our community as best we can by way of chocolate donations. However, as a small business, we cannot support every request that we receive based on the volume of requests that we receive every week. Our focus for donations is on causes that help children. We will accept requests for donations by email only to email@example.com. Due to the high volume of requests, we will only respond to those charities that we are able to support. If you do not hear from us within 2 weeks, we were unable to make a donation to your charity at this time.
JACEK Chocolate Couture is pleased to be able to offer preferential pricing on table favors for fundraising galas that will have 150 + guests. For more information on whether your event qualifies for the preferential pricing, please contact firstname.lastname@example.org.
We offer in-store (curb-side) pick up, local (contactless) delivery and Canada-wide shipping.*
*Some products are very fragile and can therefore not be shipped. Please refer to the product description.
Local pick up Curb-side option available
Convenient pick up (free) from our Sherwood Park (406 Kaska Road) store (our Edmonton store is temporarily closed until further notice). Upon checkout you will be able to choose your preferred pick up date.
If you would like us to bring your order to your car, please call us at 780.464.5200 ext. 2 (Sherwood Park) once you have arrived at the location.
(Same-day) Local Delivery contactless
Our partner SwiftTime delivers your order for a flat-rate fee of $15 to any address located in Edmonton, Sherwood Park, and St. Albert. Upon checkout you can choose a delivery date up to 14 days in advance. SwiftTime will deliver your parcel between 12pm and 5pm on your chosen date. In order to qualify for same-day delivery, the order has to be placed before 3pm.
SwiftTime wants to ensure contactless delivery. So unless otherwise instructed, the driver will ring the door bell and call/text the recipient once the parcel has been dropped off at the door. You are welcome to leave instructions for the driver (e.g. drop off on front porch or in parcel box etc.) in the “Delivery instructions” section on the checkout page.
At this time, we can only ship orders to addresses located within Canada.
Please note that we only ship Monday – Thursday in order to avoid long storage periods at the logistics centres.
To ensure freshness of our hand-crafted chocolates, we offer shipping with Canada Post and FedEx.
The shipping rate is dependent on the shipping destination and the delivery speed (you can choose between Standard, Express, or Overnight shipping services).
Enjoy free standard shipping with Canada Post on your purchase of $125 or more (excl. destinations in NT, YT, NU, NL, PE, NS, NB).
By completing your order you acknowledge that once a package leaves our facility in Sherwood Park, we take no responsibility for any package delays as we have no control on potential delivery issues. Should your package arrive after the carrier’s guaranteed delivery date, please contact us and we can initiate a refund for the shipping charges. Refunds will only be issued once a claim has been accepted by the carrier.
WONDERING WHAT OUR SHIPPING BOXES LOOK LIKE?
We sent some treats to our friends from Flatter:Me Belts, here’s a little snippet of their experience:
Yes, we do. Please have a look at our vegan chocolate product line in our Online Shop.
We are making continuous effort of reducing the number of products that contain gluten. The majority of our products do not contain gluten in the recipe and our kitchen team takes great care of cleaning the working surfaces and tools after using allergens.
That being said, we are not a certified gluten-free facility and there may be a risk of cross-contamination.
The same applies to tree nuts. You will find them in The Audrey, The James, Dark Chocolate Almonds, Hazelnut Meltaways, Artisan Bar Library.
You will find peanuts in the PB&J truffle from our Spring Collection 2019.