Frequently Asked Questions
We want to answer any questions you may have, from how to pronounce ‘JACEK’ to how we pick our beans. If you have a question that is not answered here, please email us at firstname.lastname@example.org
Jacqueline Jacek is the world’s first Cocoanista; a fusion between a Fashionista & a Chocolatier. A Cocoanista applies the principles of haute couture in the creation of artisan chocolates. These principles include expression through shape & colour (and the additional dimension of flavour in chocolate), intricate construction, innovative technique and the use of the highest quality components to create truly exceptional works of art.
Yes. JACEK Chocolate Couture only sources chocolate from the best chocolate makers around the world (Valrhona & Cacao Barry) who are committed to empowering cacao farmers to improve their incomes, who are active in supporting industry programs that aim at eradicating abusive child labor, and who have ecological sustainability in mind.
We are particularly proud of having our own Bean-to-Bar line where we ethically source cocoa beans directly from the farmers and make our own chocolate. Check out our latest video from our visit to the farms and fermentation centre in the Dominican Republic and see for yourself the joyful journey of how we make chocolate from the bean to the bar at JACEK.
At JACEK Chocolate Couture, we are committed to supporting our community as best we can by way of chocolate donations. However, as a small business, we cannot support every request that we receive based on the volume of requests that we receive every week. Our focus for donations is on causes that help children. We will accept requests for donations by email only to email@example.com. Due to the high volume of requests, we will only respond to those charities that we are able to support. If you do not hear from us within 2 weeks, we were unable to make a donation to your charity at this time.
JACEK Chocolate Couture is pleased to be able to offer preferential pricing on table favors for fundraising galas that will have 150 + guests. For more information on whether your event qualifies for the preferential pricing, please contact firstname.lastname@example.org.
To ensure the freshness of our hand-crafted bonbons, we offer Canada wide shipping and free local pickup.
Please choose your preferred pickup location (Edmonton- 104St or Sherwood Park- Kaska Road) and date on the checkout page (please enter your billing address first).
Shipping & Rates
We currently only provide shipping to Canadian addresses. On the checkout page, please enter your billing address first, then select your preferred shipping option (Expedited or Priority). You will then have the option to enter an alternative shipping address. The shipping rate and estimated delivery time will be calculated based on the shipping address.
Please note that we do not ship on the weekend (Friday-Sunday) in order to avoid storage periods at the logistics centres.
Enjoy free shipping (Canada Post – Expedited) on your purchase of $125 or more (excl. destinations in NL, NWT, NU, YT)
By completing your order you acknowledge that once a package leaves our facility in Sherwood Park, we take no responsibility for any package delays with Canada Post as we have no control on potential delivery issues. It is the customer’s responsibilty to provide the correct shipping address upon checkout. Should your package arrive after the carrier’s guaranteed delivery date, please contact us and we can initiate a refund for the shipping charges. Refunds will only be issued once a claim has been accepted by the carrier.
WONDERING WHAT OUR SHIPPING BOXES LOOK LIKE?
We sent some treats to our friends from Flatter:Me Belts, here’s a little snippet of their experience:
Yes, we do. Please have a look at our vegan chocolate product line in our Online Shop.
We are making continuous effort of reducing the number of products that contain gluten. The majority of our products do not contain gluten in the recipe and our kitchen team takes great care of cleaning the working surfaces and tools after using allergens.
That being said, we are not a certified gluten-free facility and there may be a risk of cross-contamination.
The same applies to tree nuts. You will find them in The Audrey, The James, Dark Chocolate Almonds, Hazelnut Meltaways, Artisan Bar Library.
You will find peanuts in the PB&J truffle from our Spring Collection 2019.