WE ARE HIRING: Fulfillment Associate

 JACEK is an award-winning small business, with 14 years in manufacturing and retailing of luxury confectionary products.  We are a Sherwood Park based organization with two retail boutiques, two partner locations and wholesale partners nationwide.

Our Core Values
Spread Joy from sourcing to serving
Accountable to ourselves, our team and our customers
Excellence in everything we do
Commitment to the JACEK Experience
    Position Details
    Role Title: Fulfillment Associate
    Base Location: Sherwood Park
    Department: Order Fulfillment
    Reports To: Operations Manager

     

    Role Overview

    The Fulfillment Associate is responsible for the end-to-end order fulfillment execution process. Fulfillment includes the picking, preparing, packing and processing sales orders for shipping or pick-up. The Fulfillment Associate is also responsible for managing the pick-up of outbound shipments and receipt of inbound materials.

    Key Accountabilities

    • Ensuring the timely and accurate fulfillment of orders in accordance with internal processes and procedures.
    • Ensuring the timely and accurate completion of stock transfer requests.
    • Coordinating with Production Department and Packaging Department to ensure product availability.
    • Managing the pick-up of outbound shipments and inbound materials in accordance with internal processes and procedures.
    • Inventory management of finished goods and shipping materials.

    Responsibilities & Deliverables

    Daily

    • Working closely with Production, Fulfillment and Sales departments prioritize daily fulfilment activities.
    • Plan forward looking workload requirements using available reports.
    • Execute the timely and accurate fulfillment of orders in accordance with internal processes and procedures including but not limited to:
      • Periodically check for new orders throughout the day;
      • Print off and log orders;
      • Coordinate with Packaging Department on any items needing to be packaged;
      • Pick and verify items against order;
      • Complete Pick and Ship processing in Wherefour;
      • Securely package items for shipping or pick-up;
      • Process shipments in applicable shipping service provider system (Shipstation, ATS, Propello);
      • Updating sales order to reflect shipping charges once know
      • Advise Sales that shipment is processed and awaiting invoice
    • Execute the timely and accurate fulfillment of stock transfer requests in accordance with internal processes and procedures.
    • Periodically check for and resolve automatic fulfillment errors of Shopify orders
    • Support Sales and Retail departments with customer inquiries related to shipping
    • Liaise with Sales Department on any issues or concerns related to sales orders
    • Manage finished goods inventory including organizing and rotating product to ensure FEFO usage, back stocking bins in fulfillment area and advising Production and Packaging Departments of any stock level concerns.
    • Answer the shipping/receiving buzzer and manage the pick-up of outbound shipments and receipt of inbound materials.
    • Assist the Packaging Department with packaging tasks as needed.
    • Complete daily cleaning procedure.

    Weekly

    • Assist the Packaging Department with cycle counting of select items per the Cycle Count Procedure and schedule

    Does this sound like you? To apply for the position, please submit your resume & cover letter with details to why you would be a good fit for the Fulfilment Associate position to jacqueline@jacekchocolate.com by July 26, 2024.